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Delivery, Cancellations & Refunds

All products sold at bethelmendels.com.ng are covered under our 3-7 Day Replacement Guarantee. Notify us of any problems, damages or defects within 3 days if you are within Lagos and 7 days if you are outside of Lagos, from the date of delivery, and we will issue a brand new replacement to you at no extra cost or refund you fully if we don’t have a replacement in stock.

 

How do I cancel an order on Bethelmendels.com.ng?


If you cancel your order before your product has shipped, we will refund the entire amount.
If the cancellation is after your product has shipped, you can do one of the following  

1. If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same.
2. If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product. Please refer to the 3-7 Day Replacement Guarantee

For Mobile Accessories, the supplied accessories inside the box have 3-6 months manufacturer warranty, unless specified otherwise.

 

What is the estimated delivery time?


For our customers within Lagos, we will deliver your order within 3-4 working days
With every order, you will receive an email containing the details of the order placed by you. Once we ship the item(s), you will receive another email containing the shipping details.

 

How will the delivery be done?


We process all deliveries through our dedicated dispatch riders or reputed courier providers.
If there is no courier service available in your area, we will not be able to ship to you.
 

 

What about warranty and hidden costs (sales tax etc.)?


There are no extra taxes, hidden costs or additional shipping charges. The price mentioned on the website is the final price. What you see is what you pay.